v5systems

Lead Support Engineer / DevOps

Engineering Fremont, California

Description

Job Description: 

V5 Systems is a technology company that believes in forging new paths. We have pioneered the first outdoor edge computing platform and are helping people to use this platform to feel secure in any outdoor environment. We are seeking a Lead Support Engineer who will be part of a technical support team responsible for providing technical support, troubleshooting, upgrades, and installations of V5 Systems’ products deployed in the field.

Responsibilities: 

  • Ensure the successful installation, integration, and deployment of our products in customer environments while maintaining quality and superior customer satisfaction
  • Provide technical training and product overview
  • Execute an Acceptance Test Plan with a customer representative
  • Correspond with sales engineering and product management during the installation phase
  • Identify design issues, create problem reports, and follow up with customer for resolution
  • Coordinate and execute customer upgrades
  • Perform interoperability tests between V5 Systems and other solution components
  • Collaborate with development and QA teams to maintain high-quality deployment artifacts as it moves through entire deployment pipeline
  • Recommend and implement (help implementing) automation of deployments wherever feasible
  • Perform monitoring of the entire deployed infrastructure and provide in-depth debugging for detected problems, provide detailed description of discovered issues and propose fixes

Job Requirements:

  • MS (EE/CS) or equivalent, PhD preferred
  • Minimum 5 years, 10+ years preferred
  • Experience in Technical Support and Customer Service
  • Experience in troubleshooting of distributed systems
  • Experience of working in a dynamic and startup environment

Knowledge and Desired Technical Skills:

  • Thorough understanding of computer and Internet technology
  • Strong understanding of LINUX operating system
  • Strong working knowledge on TCP/IP applications and network administration
  • Experience with some scripting and programming languages such as
  • Must have: Shell, Python, C/C++
  • Nice to have: JavaScript
  • Understanding of the electronic circuit analysis
  • Understanding the Li-ion battery behavior, charging topologies and power management
  • Fluent in English (both written and verbal)
  • Ability to understand and effectively communicate technical issues and solutions
  • Strong customer satisfaction focus